FAQ

Do I need any flying experience?

Absolutely not, these packages can be tailored to suit the level of knowledge and experience you have.

Will I get to fly the simulator?

Yes. These packages are designed to give you as much hands on flying as you can handle.

Do I have to complete the first flight package before I can do the others?

No, you can do any flight package without any prior experience.

How technical is the briefing and flight, will I understand it all?

Yes you will. Our instructors will tailor the briefing and flight to suit your level of skill. We can cater for the completely inexperienced right through to professional pilots.

Is this done as a group or one on one?

Each flight is conducted one on one between you and your instructor.

Can I bring a friend along?

Yes you can. There is seating for two extra people to join you during your flight. There is no extra charge for this.

What is the minimum age?

This can vary in different regions, so it’s best to check with your local store.

Do gift vouchers expire?

Gift vouchers do expire but vary depending on the package you have purchase. Please check when purchasing your voucher.

Is the simulator fully enclosed?

Yes it is. If you or the person you’re buying this voucher for has an issue with being in a confined space, please call your local store and visit the simulator prior to purchasing a voucher.

Does it have a certification for training?

Yes it does; our simulators have been certified by various civil aviation authorities around the world.

Does the simulator have motion?

Our simulator is a fixed base device. However the immersion experience combined with the fidelity of visuals, sound and vibration give you an amazing sensory experience.

How do I purchase and book a voucher?

You can purchase online through your local store website, over the phone or in person at a Flight Experience store.
To book your flight you will need to speak to one of our friendly staff at your local store.

When I order a voucher online, what do I get?

You will receive a Flight Experience voucher, in the form of an airline boarding pass. This will be mailed to you or your nominated recipient. Alternatively, it can be picked up from your local Flight Experience store. We can also send you an e-voucher via email. The voucher confirms the flight package which has been purchased, but does not include a confirmed date and time for the flight. You can book a date and time when you purchase or at any later date before the voucher expires. Please refer to our Terms and Conditions.

Can I book a date and time for my flight at the time of purchase?

It depends on how you purchase. If you purchase by phone or at a Flight Experience store, you can confirm a booking at the same time.
If you purchase online simply call your local store with your details and our friendly staff will assist you in making your booking.

When and how will my voucher be despatched?

Vouchers are processed daily, and can either be mailed to you or picked up from the store.

Can I upgrade to a longer flight than the one purchased?

Yes, you (or your nominated recipient) can upgrade by paying the difference between the value of the voucher and the price of the longer flight – provided this is done when booking a confirmed date and time for the flight.

Can I purchase a souvenir video or photo of my flight on the day?

Yes. If you didn’t purchase the video or photo online, you (or your nominated recipient) can still arrange and buy it on the day of the flight.